FAQS
1. Where do you ship?
We offer both domestic and international shipping. If you're unsure about delivery to your location, feel free to contact us for confirmation.
2. How much are the shipping charges?
Shipping charges are calculated based on the weight and dimensions of your package. Orders above a specified amount may qualify for free shipping.
3. How long does it take to process and deliver orders?
Orders are processed within 72 hours of confirmation. Domestic deliveries typically arrive within 3–5 business days. International delivery times may vary depending on the destination.
4. Which logistics partners do you use?
We partner with trusted delivery services like Delhivery and Shiprocket to ensure timely and safe deliveries.
5. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS to monitor its status.
6. What should I do if my order is lost or damaged during delivery?
Please contact our support team immediately. We’ll assist you in resolving the issue as quickly as possible.
7. Do you accept returns or offer refunds?
Currently, we do not accept returns or process refunds. However, if you face any issues with your order, our support team is ready to help.
8. Can I exchange a product?
Yes, we offer exchanges under certain conditions:
- The product must be unused, undamaged, and in its original packaging.
- You must request an exchange within [specify number] days from delivery.
- Shipping costs for exchanges are the customer's responsibility.
9. What happens if the item I want in exchange is out of stock?
If your requested item is unavailable, we will offer you alternative options or provide store credit equivalent to the value of the product.
10. Can my order be canceled?
We reserve the right to cancel an order if there’s suspected fraud, pricing errors, or product unavailability. You will be notified promptly if this happens.
11. What are the terms of using your website?
By using our site, you agree to our Terms of Service, which include providing accurate information, respecting our content ownership rights, and adhering to the laws of [your jurisdiction].