Refund policy

Currently, we do not accept returns or process refunds. If you experience any issues with your order, please contact our support team for assistance.

Phone number: 1800-180-1480
Email: sales@vincopaints.com

Exchange Policy

We aim to provide flexibility to our customers. Here’s how exchanges work:

• Eligibility: Products must be unused, undamaged, and returned in their original packaging to qualify for an exchange.

• Exchange Window: You can request an exchange within 7 days from the date of delivery.

• Process: To initiate an exchange, email us with your order details and the reason for the exchange.

• Shipping Costs: Customers are responsible for shipping costs incurred during the exchange process.

• Out of Stock: If the requested replacement item is unavailable, we will provide alternatives or issue store credit equivalent to the product’s value.